Your Repairs Service
Your Repairs Service and the Covid-19 Pandemic
The Association has been working with our contractors to collate updated risk assessments and method statements to take account of their new working practices as a result of the Covid-19 pandemic. We continue to provide a repairs service with changes to ensure that we comply with social distancing and our contractors will wear personal protective equipment. Please assist us by advising us if you, or any members of your household, are self-isolating or shielding.
We are currently only carrying out essential repairs due to the national lockdown however please continue to report your non-emergency repairs and we will log these and schedule them in once it is safe to do so. If you are not sure whether your repair would be classed as essential please contact a member of staff who will assist you.
Right to Repair
Certain repairs that you report to the Association may be ‘qualifying repairs’ that fall under the Right to Repair Scheme.
For certain types of repair, up to the value of £350, you have the right to have the work complete within a given timescale.
If you report a qualifying repair, we will tell you the time allowed, explain your rights, give you details of an alternative contractor and make arrangements for access to your home.
If the work is not done on time, you can instruct another contractor and claim £15 compensation plus £3 for every extra day not complete. If you have failed to give access you are not entitled to compensation.
Please click HERE for the link to our Procurement Policy for details of how we procure our contracts. For reactive maintenance, we operate a Framework of Contractors which is advertised through Public Contracts Scotland every four years.
When you request a repair by the Association, we send you a questionnaire that asks about the quality and standard of our repairs service. It also informs you of when your repair should be completed by. Please let us know if your repair has not been completed on time and our staff will pursue the contractor on your behalf.
Please return the tenants’ satisfaction questionnaire after your repair has been carried out. This will allow us to monitor our contractors and improve their performance if necessary.
Each returned questionnaire is entered into our free monthly prize draw to win £10 – you've got to be in it to win it!
When Are Tenants Charged For Repairs?
The Association implements a policy on Rechargeable Repairs. This policy was deemed necessary in order to recover money owed to the Association by tenants who damage Association property and who are liable for the cost of the damage. Tenants who refuse to pay for the damage may have a Court action raised against them in an attempt to recover the money owed.
Tenants or those they are responsible for (including visitors), who cause damage to our properties must be seen to be held responsible for their actions and not be a drain on the Association’s resources. The Association operates a strict maintenance budget and the cost of wilful damage must be recovered,
Are You Thinking About Doing Your Own Home Improvements?
Tenants wishing to change, alter, remove or renew any element within the Association’s property must request permission from the Association in writing. Some examples of where tenants require the Association’s written permission are:
•Renewing kitchens •Renewing bathrooms •Fitting showers •Ceramic tiling to walls and floors •Renewing doors •Carrying out electrical work of any nature •Building garden sheds •Decking •Slabbing •Driveways •Fitting laminated or solid wood flooring •
Permission will not be unreasonably withheld, but the Association may require
If you would like to carry out any alterations, please contact our offices to discuss before you start any work.
Empty Houses (Voids)
When tenants vacate one of our properties for whatever reason, the Association carries out repairs and cleaning to the empty property to ensure the property meets our lettable standard before re-letting it to another tenant.
It is the tenant’s responsibility to ensure that the property is left in a satisfactory condition before leaving. The property must be left in a clean, habitable condition. This includes cleaning down of floors, walls, sanitary ware and kitchen units and worktops. It also entails emptying the entire property (including loft). The cost of removing articles left in properties or dumped in gardens,
The same tenant’s responsibility will apply to repairs required to the void property to bring it up to a lettable standard. Any repairs required that are deemed to be the responsibility of the vacating