Universal Credit: How the DWP will contact you

The DWP may contact some Universal Credit claimants from either an 0800 number or it may appear as ‘private’ or ‘number withheld’. Please use the online journal as much as possible.

In order to provide reassurance that the call is genuine, DWP staff will:

1. Contact the customer via their Universal Credit Journal advising that DWP will be calling soon.

2. Provide the customer with the last three digits of their unique Universal Credit account code/number.

3. Provide the customer with the last three digits/letters of their postcode.DWP may contact some Universal Credit claimants from either an 0800 number or it may appear as ‘private’ or ‘number withheld’. Please use the online journal as much as possible.

 In order to provide reassurance that the call is genuine, DWP staff will: 

    1. contact the customer via their Universal Credit Journal advising that DWP will be calling soon 
       
    2. provide the customer with the last three digits of their unique Universal Credit account code/number 
       
    3. provide the customer with the last three digits/letters of their postcode. 
  2. provide the customer with the last three digits of their unique Universal Credit account code/number 
     
  3. provide the customer with the last three digits/letters of their postcode.