Scottish Housing Regulator

If you are a tenant of a registered social landlord (RSL) you can report a significant performance failure to the Regulator.

What is a significant performance failure (SPF)?

An SPF is where a landlord:

 consistently and repeatedly fails to achieve outcomes in the Scottish Social Housing Charter or outcomes agreed locally with tenants; or

 has not reported its performance annually to its tenants or the annual reported performance does not reflect actual performance; or

 has materially failed to meet the Regulatory Standards; and

 the landlord’s action(s), or failure to take action, puts tenants’ interests at risk and this significantly affects a number of the landlord’s tenants.

An SPF could happen where a landlord:

 fails to carry out health and safety requirements, such as annual gas safety checks;

 is not maintaining tenants’ homes or carrying out repairs in line with its legislative duties and published policies;

 fails to have appropriate governance and financial procedures in place or apply them; or

 does not consult tenants about issues such as proposed rent increases and other policies that affect tenants.

If you have any queries about the Association’s performance, please contact Roslyn or Lyndsay at the office.