Performance Report to 31 March 2019
Gardeen Housing Association has submitted an Annual Report on the Scottish Housing Charter (ARC) to the Scottish Housing Regulator. We will provide you with more information in our Performance Report for 2017-2018 later in the year. You can also find out more at our Annual General Meeting on 27 August 2019
Background info
Gardeen Housing Association
Number of homes
253
Staff numbers
6
Staff turnover
0%
Staff sickness
1.5 days
Members
82
Members attending AGM 2018
37
Performance
Lets during the year
9
Lets to existing tenants
0
Lets to housing list
9
Lets to mutual exchange
0
Lets to homeless
0
New Applicants to waiting list
649
Homeless referrals received
6
Court Action
Abandonments
0
Notice of Proceedings
6
Voids
9
Average time to relet
0.44days
Medical Adaptations
13
Tenant Sustainment
100%
Rent Arrears
0.33%
Voids loss
0%
Rent Increase
3.9%
Former tenant rent arrears written off
81.01%
Maintenance
Emergency repairs
1.92 hours
Non-emergency repairs
2.85 hours
Right First time
99.05%
Repairs appointments
99.46%
Gas Record
100%
Complaints 1st Stage
Received 6
Upheld 2
Anti-social behaviour
cases reported
8
If you would like to discuss this in more detail then please contact Roslyn at the
office.