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Performance Report to 31 March 2019

Performance Report to 31 March 2019

Gardeen Housing Association has submitted an Annual Report on the Scottish Housing Charter (ARC) to the Scottish Housing Regulator. We will provide you with more information in our Performance Report for 2017-2018 later in the year. You can also find out more at our Annual General Meeting on 27 August 2019

Background info

Gardeen Housing Association

Number of homes

253

Staff numbers

6

Staff turnover

0%

Staff sickness

1.5 days

Members

82

Members attending AGM 2018

37

Performance

Lets during the year

9

Lets to existing tenants

0

Lets to housing list

9

Lets to mutual exchange

0

Lets to homeless

0

New Applicants to waiting list

649

Homeless referrals received

6

Court Action

Abandonments

0

Notice of Proceedings

6

Voids

9

Average time to relet

0.44days

Medical Adaptations

13

Tenant Sustainment

100%

Rent Arrears

0.33%

Voids loss

0%

Rent Increase

3.9%

Former tenant rent arrears written off

81.01%

Maintenance

Emergency repairs

1.92 hours

Non-emergency repairs

2.85 hours

Right First time

99.05%

Repairs appointments

99.46%

Gas Record

100%

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