Performance Report to 31 March 2018

Performance Report to 31 March 2018

Gardeen Housing Association has submitted an Annual Report on the Scottish Housing Charter (ARC) to the Scottish Housing Regulator.  We will provide you with more information in our Performance Report for 2016-2017 later in the year.  You can also find out more at our Annual General Meeting on 21 August 2018

Background info Gardeen Housing Association  

Number of homes 253  

Staff numbers 6

Staff turnover 0%

Staff sickness 1.52%

Members 74

Members attending  AGM 2018 3

Performance

Lets during the year 16

Lets to existing tenants 2

Lets to housing list 12

Lets to mutual exchange 1

Lets to homeless 1

New Applicants to waiting list 550

Homeless referrals  received 1

Court Action

Abandonments 0

Notice of Proceedings 9

Voids 15

Average time to relet 1.3 days 

Medical Adaptations 14 

Tenant Sustainment  100%

Rent Arrears  0.63%

Voids loss 0.03%

Rent Increase 4.5%

Former tenant rent arrears written off £1047 100%

Maintenance

Standard 100% of homes meet the Scottish Government standard   

Emergency repairs Average time 1.4  hours  

Non-emergency repairs Average time  3.43 days  

Right First time 98%repairs were right first time 

Repairs appointments 98% kept  

Gas Record 100% had correct gas records  

Complaints 1st Stage

Received 5

Upheld 4

Anti-social behaviour  cases reported  24

If you would like to discuss this in more detail then please contact Roslyn at the office.